Job Description: Customer Service Representative

Location: Samakhusi, Kathmandu
Industry: E-commerce 
Employment Type: Full-Time
Vacancies: 2
Gender Preference: Female
Experience: Experience Preferred
Education: +2 (12 Passed)
Duty Time: 9:00 AM – 6:00 PM

Key Responsibilities

• Handle customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate information.
• Assist customers regarding products, orders, and services.
• Maintain records of customer interactions and follow-ups.
• Coordinate with relevant departments to ensure customer satisfaction.
• Support online customer service operations as required.

Required Skills & Qualifications

• Excellent communication and customer handling skills.
• Basic computer knowledge.
• Previous experience in an online store or customer service role preferred.
• Ability to manage customer inquiries professionally and efficiently.
• Social media handling skills will be an added advantage.
• Positive attitude and strong interpersonal skills.

Salary & Benefits

• Salary: Negotiable 
• Weekly one day off.