Front Desk - M
Gongabu, Kathmandu
Sun 09 Mar, 2025
Job Description
A Front Desk representative is primarily responsible for greeting and welcoming guests, answering phone calls, managing appointments, directing visitors, handling incoming and outgoing mail, maintaining the reception area, and providing excellent customer service, essentially serving as the first point of contact for a company by managing the flow of communication and visitors.
Key duties and responsibilities of a Front Desk representative include:
- Greeting and welcoming guests: Providing a positive first impression by warmly greeting all visitors upon arrival.
- Answering phone calls: Receiving and directing incoming calls to the appropriate person or department.
- Scheduling appointments: Managing appointment calendars by booking, rescheduling, and confirming meetings.
- Managing visitor flow: Directing guests to the correct office or person.
- Mail and package handling: Receiving, sorting, and distributing incoming mail and packages.
- Administrative tasks: Maintaining office supplies, managing office calendars, and handling basic administrative duties.
- Customer service: Addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintaining reception area: Keeping the front desk area clean, organized, and presentable.
- Basic office operations: Handling printing, faxing, and copying documents as needed.
- Emergency response: Responding to emergencies in a calm and efficient manner.
Important skills for a Front Desk representative:
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Ability to multitask effectively
- Attention to detail
- Professional demeanor
- Proficiency with office software
- Problem-solving abilities
Job Overview
No. of Vacancy
2
Job Category
Customer Service & Support
Working Hours
09:00 pm - 05:00 pm
Job Level
Entry Level
Education Level
12 pass
Experience Required
None
Salary
Negotiable